Thank you for shopping at Noeka Home.

The following terms are applicable for any products that you purchased with us.

DEFINITIONS

INTERPRETATION

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural or uppercase or lowercase.

DEFINITIONS

For the purposes of this Return Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Noeka Home, LLC.

• Goods refer to the items offered for sale in-store, online, or service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Noeka Home, accessible from noekahome.com

• You refers to the individual accessing or using the service, purchasing online or in-store, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, purchasing items in-store or online, as applicable.

IN-STORE PURCHASES

We will accept returns and exchanges on some items within 3 days of purchase per the below, outlined policy. There are items that are not eligible for a return as noted in the policy.

DEFECTIVE OR DAMAGED MERCHANDISE PURCHASED IN-STORE

Please inspect all items prior to purchasing. Items in-store are purchased as-is.

REFUNDS FOR GOODS PURCHASED IN-STORE

We offer exchanges and returns for STORE CREDIT ONLY. Store credit never expires and is issued instantly once your return is accepted.

CONDITIONS FOR RETURNS PURCHASED IN-STORE

In order for Goods purchased in-store to be eligible for an in-store return, please ensure that:

• The Goods were purchased within the last 3 days.
• The Goods are in the original packaging and the packaging is in excellent, like-new reusable and resalable condition.
• The Goods were not used or damaged.
• The tag has not been removed and is still affixed to the product.
• You have the receipt or proof of purchase.
• The Goods were purchased in-store.

The following Goods cannot be returned in-store:

• All furniture, ceiling lighting, rugs, floor plants and planters, mirrors, wall art, wall décor, delicate/fragile home décor/accessories, minerals/stones, clearance and final sale items.
• The supply of Goods made to your specifications or clearly personalized, customized items.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The Goods were purchased online.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

ONLINE PURCHASES

DEFECTIVE OR DAMAGED MERCHANDISE PURCHASED ONLINE

If a product is defective or damaged, you must notify us within 3 days. The email should include photos and a detailed explanation of the damage including information about the packaging and condition of the box/envelope/bag or whatever it was shipped to you in. The return must be approved prior to shipping back any product. Once approved a Return Goods Authorization Number (RGA Number) will be emailed to you and a label with which to send the merchandise back with.

Please do not ship anything back without prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued without this number.

Email request to: hello@noekahome.com

We will issue a refund to you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.

REFUNDS FOR GOODS PURCHASED ONLINE

In accordance with applicable state laws, online purchases are eligible for return.

A return request must be made within 7 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to obtain a return, you must inform us of your decision by means of a clear statement including if any damage or defects are present with the product. The return must be approved prior to shipping back any product. Once approved a Return Goods Authorization Number (RGA Number) will be emailed to you and an address in which to return the merchandise will be provided.

Please do not ship anything back without prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued without this number.

There will be a 25% RESTOCKING FEE applied to each item included in the refund. This will be deducted from the refund amount.

Email request to: hello@noekahome.com

We will issue a refund to you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order.

CONDITIONS FOR RETURNS FOR GOODS PURCHASED ONLINE

In order for Goods purchased online to be eligible for an online return, please make sure that:

• The Goods were received within the last 7 days.
• The Goods are in the original packaging and the packaging is in excellent, like-new reusable condition.
• The Goods were not used or damaged.
• You have the receipt or proof of purchase.
• The Goods were purchased online.

The following Goods cannot be returned online:

• The supply of Goods made to your specifications or clearly personalized, customized items.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• The Goods were purchased in-store.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods are eligible for a refund. Unfortunately, goods on sale or clearance cannot be refunded, this does not include promotions. This exclusion may not apply to you if it is not permitted by applicable law.

RETURNING GOODS PURCHASED ONLINE

You are responsible for the cost and risk of returning goods back to us. We will provide a shipping address to send the items back to.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail/courier service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

A RESTOCKING FEE OF 25% WILL BE APPLIED AND DEDUCTED FROM THE REFUND.

CONTACT US

If you have any questions about our Return Policy, please contact us:

By email: hello@noekahome.com